FAQs


food maps

ORDERS AND RETURNS

We aim to please here at Legal Nomads, and we want to make sure you are happy with the items you purchased from the food map shop! Unfortunately, each item is printed on demand once it is ordered, so please read below for our order policies.

If you have any questions please contact us.

Can I cancel or change my order?

Cancellations: We do our best to ship items as quickly as possible, and because of this the window for cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order.

Order changes: We may be able to accommodate you with a different item if your package has not shipped. Please contact us as soon as possible so we can ensure a change before your order has begun printing.

What's your policy for custom orders?

Given that these maps print on demand, reasonable adjustments can be made for you if needed. Eg. A custom message, and/or removal of the title for the food maps or printing in a square print instead of vertical print for the posters.

Please contact us prior to placing your order and we will do our best to accommodate your needs!

Can I return or exchange my order?

Unfortunately not. These items are printed on demand. If the shop moves into an inventory sales process then returns can be accommodated, but for the moment no returns are possible, unless items are damaged -- see below for our policy on damaged items!

SHIPPING QUESTIONS

Your shipping questions, answered!

When will my order be shipped?

Once your order is received, it customarily prints and ships within 3-5 business days.

Do you guarantee shipping times?

No, we don't. We have the utmost faith in our shipping providers, but can only guarantee what is in our control.

Do you ship internationally?

Yes! We have sent orders all over the world, including to places like Pakistan and New Zealand and Mexico. 

Presently, to keep shipping costs down we use USPS International First Class for all of our international orders. Remember, sometimes international shipping can take longer (the Pakistan package was particularly drawn out), but we can provide you with updated shipping data if you contact us. 

What are shipping costs?

To the United States: $6-9
To Canada: $8-10
Internationally: $12

What about international duties and fees?

Due to the complex nature of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping. We cannot mark an item as a 'gift'.

SHIPPING POLICY

What happens if my order is lost by the postal service?

We're not responsible for any errors made by the postal service. However, if your package has not been received within three weeks of receiving your shipping notification email (six weeks for international), please contact us and we will follow up with our shipping service and/or help you with information needed to file a claim with the postal service. We have not yet received note of a lost a package, however!

If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping it. We will contact the buyer for the correct address, and buyer will need to re-pay shipping before we will send the package again.

If delivery is refused by recipient or a package is unclaimed for any reason, the order will not be refunded.

What happens if my order is damaged by the postal service?

The food posters are rolled and shipped in sturdy tubes to prevent damage while in transit to you. If these tubes are damaged during primary shipping (from our printing facility to your country or city), we can send you a replacement.

To get that process started, please send an email to jodi -at- legalnomads.com and include:

  • A photo of the packaging that is damaged
  • A photo of the item(s), if damaged.
  • A photo of your packing slip included with the package, which needs to also show your order number.

What if there's something wrong with my order?

While each product is inspected for quality assurance before shipping, it is possible to receive a damaged item, or a mistake due to human error where you do not obtain the item you ordered.

For these reasons, it is important to open and inspect your items as soon as you receive them.

Please notify us within 14 business days of receiving your package if there is anything wrong with your order with the following:

  • A photo of the packaging from your order.
  • A photo of the item(s) that were incorrectly sent to you.
  • A photo of your packing slip included with the package, which needs to also show your order number and itemize the correct items that you did not receive.

We cannot honor changes outside of the time frames stated within our policies.

PRIVACY POLICY AND TERMS OF USE

As a subdomain of Legal Nomads, this shop is governed by the terms of use and privacy policy on the main site, which you can read here.

For your personal information as transmitted via Shopify's secure servers, please see Shopify's policy here.

Thank you for shopping! <3